1. What if I can't find my school?
To locate a particular school, go to the search field on the top right of your screen, type in
school name, and click the SEARCH button. If your school is not listed, you can still order a custom
frame using Create-A-Frame.
2. How quickly can I expect to receive my order?
Since each one of our frames is built by hand, and we are still adhering to social distancing
guidelines, your order will take 10-12 business days to be produced, plus transit time from our
facility in Connecticut, if you select our “paid shipping” option. As a general rule, you can expect
to have your order “in hand” in approximately 15-17 business days for “paid shipping” orders only.
If you are willing to wait for your order, we offer a free shipping option at checkout with a 5-6
weeks “in hands” period. This option provides you with a discount while allowing us to adapt to our
Connecticut Phase II mandates with flexibility and safety for our employees.
An email will be sent from firstname.lastname@example.org with the tracking number once the order ships out.
As an added convenience, you can track the status of your order, with our Order Lookup Tool.
3. Do you offer a secure checkout?
Because security is a major concern for us, we offer a VeriSign certified secure shopping cart using
the latest encryption technology to protect your personal and credit card information. We also offer
PayPal as a secure and widely trusted form of payment. If you don’t wish to order your frame online,
feel free to call, fax, or mail us your order:
Church Hill Classics
594 Pepper Street
Monroe, CT 06468
If the frame you’re interested in is available at one of our partner bookstores or resellers, you
can always call or stop by this retailer to make your purchase in person.
4. How do I get a promo code?
Please enjoy $5 off your custom frame purchase of $99+ with code NY2NY. Minimum purchase excludes shipping and tax and offer is
redeemable through 6/1/21 11:59 pm ET. Offer not applicable on previous orders, gift cards or in
combination with other offers.
5. What happens if I make a mistake or change my mind after placing my order?
We understand that mistakes do happen. If you realize that your order needs to be
changed or cancelled, please contact us immediately by email at email@example.com
or by phone at 800-477-9005.
6. Can I include a personal message with my order?
Yes, we’re happy to send a requested gift card along with any frame ordered.
7. For Create-A-Frame orders, where do I enter the document's exact size?
To get started, click on the Document Size button and select the “Up to….” Estimated Document Size
in the drop-down menu to set the pricing (see below).
At the last step in the design process, the system will ask you for the ACTUAL paper size and EXACT
printed area size. We use those dimensions to custom-design your frame so that it’s a perfect fit.
8. For Create-A-Frame orders, how do I measure my document?
When ordering on Create-A-Frame, we need to make certain that your document fits
perfectly with your new frame. You’ll be prompted to fill out the actual paper size, where you take a
ruler or tape measure and measure the exact height and width of your diploma from edge to edge. You’ll
then need to fill in the exact printed area size. This refers to the measurement of the actual text
and/or seal from left to right and top to bottom of the document. Please be sure to use decimals and not
fractions, or your order cannot be processed.
9. For Create-A-Frame orders, what is the difference between "actual paper size" and "printed area size"?
"Actual paper size" is the overall physical size of your document, while "printed
area size" is where the printed text or image begins to where it ends. To get the printed size area, you
must measure from the top of the highest lettering to the bottom of the lowest image (usually the seal
or signature) and the same applies to the lettering from left to right. This ensures a perfect fit for
10. Can I order replacement glass for my frame?
Yes, if you ordered from diplomaframe.com, we can look up your original order online
and let you know the size and type of glass you need. If you purchased your frame at a bookstore, please
have your mat size and document dimensions handy when contacting us. Once you place your order, we
custom-cut and ship out the new piece of glass within a few days.
Shipping & Returns
1. How will my order be shipped?
Our standard shipping method is UPS Ground. Each item is fully insured and shipped
in a specifically designed UPS-approved box. In the rare instance where damage in transit may occur,
rest assured that we will replace the product promptly and handle the claims process on orders shipped
from our facility.
2. Do you offer international shipping?
Yes, we do offer international shipping. International shipping rates vary widely
based on location, speed of service, and package size. As part of the online checkout process, you will
have the opportunity to obtain a price and delivery timing on international shipping based on various
levels of UPS service. We have found that UPS provides the best combination of rates, reliable delivery,
dependable insurance coverage, and up-to-date tracking.
3. Do you ship to P.O. boxes?
UPS will not deliver to PO boxes; therefore, we will need a street address for delivery purposes.
4. How do I ship to an APO address?
To ship to an APO address, please follow these instructions on the Shipping screen
- Choose United States as the Country
- Enter APO or FPO as the City
- Choose Armed Forces Americas or the appropriate category as the State
- Enter the proper Zip Code for your location
5. How long do I have to return my frame if I decide I don't want it?
Our goal is to assure that you are
delighted with your purchase. If you’re not satisfied for any reason, please let us know. Your
purchase is refundable within 120 days of receipt. At your discretion, we’ll either replace the
product or issue a refund of the purchase price of the item, less shipping and handling charges.
Click here to view our full return policy.
Please contact our Customer Service team at 800-477-9005 with any specific questions.
6. Can I return my item that has a personalized engraved plate?
Engraved plates are a nice, personal touch available on many of our gift items and varsity letter
frames. We want you to be happy with your purchase, so if you have any problems, please let us know. If we make an error on your engraved
plate, we will correct the mistake. If there is a product defect or damage, we will happily exchange
your purchase and make it right. Otherwise, gift items with a personalized engraved plate are not
returnable and are non-refundable.
If you have an order problem or a return, please contact us at 800-477-9005 so that we may assist
you. All returns must be received back to us in new, undamaged condition and in original packaging.
About Our Products
1. Do you sell premade frames?
We don’t have boxes of mass-produced frames stacked in a warehouse—every frame is
custom-built by hand for each order. We take great pride in the craftsmanship and quality of our frames
and create each one with a specific individual in mind.
2. What materials do you use for your moulding?
Our frames are crafted of solid hardwood with a variety of distinctive furniture
finishes. We take pride in producing high-quality frames right here in the United States and, as such,
are very selective about the quality of our frame
3. What is archival-quality matting?
backing boards are acid-free and lignin-free in order to protect your document from damage and
deterioration. These materials are also referred to as “conservation quality,” and they meet stringent
Library of Congress standards for document preservation. Standard mat board is buffered to a neutral pH,
so it’s referred to as “acid-free,” although the material is not inherently pH neutral and will
gradually change pH over time. When framing a valuable document or diploma, It’s critical to avoid any
acidic exposure; acids will eat away at the cellulose in your document, causing the paper to turn yellow
and become brittle.
4. Why is the backing board so important?
To ensure the safety and long-term preservation of your documents and photos, we
only use archival-quality backing board. Corrugated cardboard, pressed wood, fiberboard, and other
products will cause discoloration and brittleness over time. When improper backing materials are used,
the document typically turns yellow, exhibits cracking, and may even develop striation marks that match
the pattern in corrugated board. To reverse or reduce such damage, you should contact an experienced
For more information on these services, contact the American Institute for
Conservation (AIC) at (202) 452-9545 for a referral.
5. How do I attach my diploma to the backing board?
We provide archival-quality mounting materials with our frames. These materials are
considered archival, because they’ve been proven to be completely reversible and safe for use in direct
contact with valuable documents and artwork. Each frame comes with a step-by-step
sheet illustrating how to use these materials and easily frame your document. Never
use glue, staples, paper clips, or masking, scotch, or duct tape—these items can permanently damage your
6. How do I mount my frame?
7. Can I emboss a school’s name on the matting?
We can’t emboss a school name on Create-A-Frame matting due to licensing
requirements, but you can still design your frame with matting in your school colors.
8. Do you carry tassels, sashes, or pennants?
No, we don’t sell sashes, tassels, or pennants at Church Hill Classics. Since your
school typically provides you with a tassel and/or a sash appropriate to your degree type at your
graduation, we do not include a tassel or sash with your frame. Our frames have an easy-open back that
allows you to readily insert your tassel and/or sash with
9. Are two mats better than one?
Using one mat or two mats is merely a matter of personal preference. There’s no
difference in terms of document protection. Customers who opt for two mats often choose a dark outer mat
(black or navy) and either an inner mat in the school color (red, for example) or in gold (a popular and
versatile accent color).
10. Do your frames include glass?
Yes, our frames include regular picture glass with upgrade options for reflection
control, conservation UV protection, or conservation UV & reflection control. Frames for single
documents over 14" x 22" and double documents/campus images over 11" x 14" will be produced using
Plexiglass for safe shipping.
11. Do you only make frames for diplomas?
We offer a wide variety of frames
designed to showcase important documents and mementos. This includes frame options for portraits,
medals, flags, awards, coins, honor certificates, professional credentials, graduation sashes,
military documents, and school, team, or keepsake photos, as well Greek sorority and fraternity
initiation certificates or photographs. View our various
12. Can I just purchase a medallion?
We’re unable to offer individual medallions for sale. We have licenses for the
majority of the medallion products that we sell, and our licensing approvals apply to the entire frame,
including the medallion.
13. Can I just purchase an embossed mat board?
Due to the requirements of our licensing agreements, we’re unable to sell
individual mats. We have permission to sell the complete framed product only. If you’re looking for a
particular frame style or to match a product that you already own, check out our Create-A-Frame
page or feel free to contact us for assistance at
800-477-9005 or at firstname.lastname@example.org.
We offer a wide
range of frame moulding and mat color options and should be able to meet your needs.
14. Where should I hang my frame?
It’s best to hang your diploma away from direct sunlight in a location that’s dry
and free of dramatic temperature shifts. Exposure to direct sunlight speeds up oxidation, which can lead
to the gradual bleaching or discoloration of the document paper. Dramatic temperature shifts can also
lead to the deterioration of your document as well, since paper fibers expand in humid climates and
contract in dry temperatures. You don’t want to store your diploma is a damp basement or in a
high-humidity location because such conditions can promote mold growth. It’s best to hang your frame in
an area that’s 70 degrees Fahrenheit and has 50 percent humidity.