Frequently Asked Questions

Top FAQs

There's no need to send your valuable documents or treasured keepsakes in the mail! Featuring easy-open backs, our frames allow you to readily insert your document, sash, award, or varsity letter and position to your liking. Your shipment will include simple step-by-step instructions along with our toll-free telephone number, in case you have any questions during the framing process.

Yes, each frame is designed with a removable back and is shipped with archival-quality mounting materials and simple step-by-step instructions for how to insert your document.

Looking for a college diploma frame?
Search for your school to view a selection of popular frame styles featuring official school seals, logos, and wordmarks. Most of our frames include additional customization options, such as moulding, matting, and/or glass upgrades, so that you can tailor your frame to suit your personal style and home or office decor.

Looking to create a custom document frame?
Visit our Create-A-Frame page to build a custom frame to your exact specifications. To ensure a perfect fit, follow our instructions for measuring your document. Next, choose your document size, favorite moulding, matting, custom insignias, and more!

Don't see what you're looking for?
We custom-build each one of our frames, so we're experts when it comes to designing and handcrafting the perfect product! Our friendly staff is available to assist you Monday–Friday, 8:30 am–5:00 pm EST. Don't hesitate to contact us at 800-477-9005 or

This information is only required if you're ordering for a previous graduation year. Many schools change their diploma size over time, so we ask for this to be sure that we correctly size the frame based on the year in which you graduated.

No measuring required for our officially licensed frames—we already know the frame size you need for your Bachelor's, Master's, and PhD degrees! We've built an extensive database containing the exact diploma and degree and certificate dimensions for thousands of colleges, universities, honor societies, Greek organizations, professional associations, and academic institutions across the nation. The only thing we do require is the year in which your diploma or certificate was issued, since institutions may change document sizes over time.

If, however, you don't see your institution listed or want to design your own frame, you will need to provide your actual document size and the printed area size to help us configure the frame dimensions. 'Actual document size' is the overall physical size of your document, while 'printed area size' is where the printed text or image begins to where it ends. To get the printed size area, you must measure from the top of the highest lettering to the bottom of the lowest image (usually the seal or signature) and the same applies to the lettering from left to right. This ensures a perfect fit for your document.

How to measure your document

Because our frames are custom-made, our standard production time is approximately 5-9 business days plus FedEx ground transit time from our facility. You should receive your order in approximately 10 - 15 business days.

If you need your order sooner, we offer accelerated shipping options. Our online checkout system will allow you to specify an in-hand date for your order along with a rate to guarantee delivery by that date.

Need more information? Contact our Customer Service Department at 800-477-9005 or

Yes, if you need your order sooner, we offer accelerated shipping options. During your online checkout, you will have the option to select from various shipping choices, which can include 2-day, 3-day, and even overnight delivery—options may vary based on location. An email will be sent from with the tracking number once the order ships out.

Have questions? Please reach out to our Customer Service Team promptly at (800) 477-9005 (Monday through Friday, between 8:30 am and 5:00 pm EST) or send an email to

Please enjoy $5 off your custom frame purchase of $99+ with code NY2NY. Minimum purchase excludes shipping and tax and offer is redeemable through 12/31/24 11:59 pm ET. Offer not applicable on previous orders, gift cards or in combination with other offers.

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