Church Hill Classics intends to conduct its business based on integrity and fairness, treating its employees, vendors, and customers fairly and acting responsibly towards the environment and local community. Corporate responsibility is an extension of the way we have done and will continue to do business. The following are our formal policies:
Employees
We are committed to taking an aggressive stance against unfair labor practices and we follow the guidelines set forth in the Fair Labor Act. We will respect the rights and dignity of every employee and treat them fairly and without discrimination. We will provide educational and training opportunities to help employees improve performance and provide growth opportunities for those who seek advancement or new skills training.
Vendors
We will seek to be honest and fair in our relationships with our suppliers, and respect the different cultures and rights of individuals. We will also encourage suppliers to abide by our high standards, and consistent with local laws and guidelines set forth in the Fair Labor Act. Church Hill Classics adheres to an official Code of Conduct that is provided to all employees and posted within our facility in both English and Spanish. Our Code of Conduct is provided to our approved vendor partners and we expect their compliance with its terms. Our Code of Conduct addresses fair labor and wage practices, prohibition against discrimination and harassment, safe working conditions, and freedom of association.
Customer Service
We will consistently deliver high quality products that we, as consumers, would be proud to own ourselves. We will provide our customers with the best possible service and support, always striving to pleasantly surprise them by exceeding their expectations. As a Better Business Bureau accredited business, we will deliver a high level of service and stand behind our products with a publicly stated 120 day guarantee of satisfaction. We will adhere to the BBB's guidelines, mediation processes, and public disclosure in relation to any disputes or customer issues that may arise.
Environment
We are committed to conserving the environment and are an advocate of global sustainability. We will continue to proactively assess waste reduction methods, waste prevention, recycling opportunities, and work to source recycled content materials. We will comply with all applicable environment, health and safety regulations. Annually, we will support reforestation efforts, and have made a concerted effort to consider the sustainability focus of our major vendors in making supplier decisions.
Our company scored in the 91st percentile on the EcoVadis compliance assessment, earning a silver medal and the top score for all collegiate licensees monitored by UCLA. EcoVadis is an evidence-based online platform, providing supplier sustainability ratings and allowing companies to assess the Environmental Social Governance (ESG) performance of their global suppliers. The objective of the EcoVadis methodology is to measure the quality of a company's sustainability management system through its policies, actions, and results. The assessment focuses on 21 sustainability criteria that are grouped into four themes: Environment, Labor & Human Rights, Ethics and Sustainable Procurement.