Return Policy
We want you to love your frame, and we’ll work with you to make it right!
We take great pride in creating exceptional frames and insignia products and want you to be 100% pleased with your purchase. It’s not often you see companies making promises these days, but we can promise you this:
You’ll love the frame you purchase from us — we guarantee it!
Each frame and insignia gift is individually crafted and carefully inspected to ensure it meets our high-quality standards. If you’re not satisfied for any reason, let us know — we’ll work with you to make it right!
If there’s a problem with your order, please contact a member of our Customer Service Team at 800-477-9005 or email us at info@diplomaframe.com.
Purchases Made Directly from Church Hill Classics /diplomaframe.com
Your purchase with us is refundable within 120 days of receipt. We’ll either replace the product or issue a refund of the purchase price, less shipping charges. Returns must be received in new, undamaged condition and in original packaging. Return shipping cost is the customer's responsibility.
If you have a problem or concern with your purchase, contact us as soon as you can so we can make it right!
- Special-Order Items and Personalized Engraved Plate Products
Engraved plates are a nice, personal touch available on many of our gift items and frames, including varsity letter frames. If we made an error on your engraved plate, please let us know and we’ll correct the mistake. If there’s a product defect or damage, we’ll happily exchange your purchase and make it right. Otherwise, items with a personalized engraved plate are not returnable and are non-refundable.
Additionally, certain special orders designed to unique specifications may not be returnable or refundable. Our Customer Service professionals will always notify you in advance if your order falls into this category.
- eGift Cards
Our eGift cards can’t be exchanged for cash. If an item purchased with a Church Hill Classics / diplomaframe.com eGift Card is returned, the refund will go back on the eGift Card.
- Return Merchandise Authorization #
Returned merchandise needs to have an RMA # (Returned Merchandise Authorization) included on the shipping label. Our Customer Service team will provide you with an RMA # when you contact them about your return. All returns must be received in new, undamaged condition and in original packaging. If you’re sending back your order, we recommend you insure it in case of any damage or loss.
- Shipping Damages
You already waited for your order once — we don’t want you to wait much longer. We fast-track replacements and will remake and ship out your order within four business days.
In the unlikely event of damage in transit, all shipments are fully insured and will be replaced promptly. Please inspect your order as soon as it arrives. If it’s damaged, we have 60 days from delivery to file a claim with FedEx.
Purchases from a Bookstore or CHC Affiliate
If you purchased one of our products directly from a bookstore or a bookstore’s website, please refer to their store policies regarding returns and special orders. To return merchandise already purchased from a bookstore or one of our affiliates, please contact them directly.
Any questions regarding our return policy? Please contact our Customer Service team at 800-477-9005 — we’re here to help!
