We want you to love your frame, and we’ll work with you to make it right!
We create the finest quality frames and insignia products and want you to be 100% pleased with your purchase. It is not often you see companies making promises these days,
but we can promise you this... You will love the frame you purchase from us! Each frame and insignia gift is individually crafted and carefully inspected to ensure it meets
our high-quality standards. If you are not satisfied for any reason, please let us know. We will work with you to make it right!
If you have a problem with your order, please contact a member of our Customer Service professionals at 800-477-9005 or email us at firstname.lastname@example.org.
Purchases Made Directly From Church Hill Classics / diplomaframe.com
Your purchase with us is refundable within 120 days of receipt. We will either replace the product or issue a refund of the purchase price, less shipping charges. Returns must be received in new, undamaged condition and in original packaging.
If you have a problem or concern with your purchase, please reach out to us early so we can work with you. We really want you to love your frame.
Special Order Items and Personalized Engraved Plate Products
Engraved plates are a nice, personal touch available on many of our gift items and frames, including varsity letter frames. We want you to be happy with your purchase, so if you have any problems, please let us know. If we make an error on your engraved plate, we will correct the mistake. If there is a product defect or damage, we will happily exchange your purchase and make it right. Otherwise, gift items with a personalized engraved plate are not returnable and are non-refundable.
Additionally, certain special orders designed to unique specifications may not be returnable and non-refundable. Our Customer Service professionals will always notify you in advance if your order falls into this category.
Our eGift cards can’t be exchanged for cash. If an item is returned that was purchased with a Church Hill Classics / diplomaframe.com eGift Card, the refund will be place back on a eGift Card.
Return Merchandise Authorization #
Returned merchandise needs to have an RMA # (Returned Merchandise Authorization) included on the shipping label. A member of our Customer Service team will
provide you with an RMA # when you contact them regarding your return. All returns must be received in new, undamaged condition and in original packaging.
If you are sending back your order, we recommend that you insure it in case of any damage or loss.
You already waited for your order once, we don’t want you to wait much longer. We fast track replacements and turn them around in 4 business days!
In the unlikely event of damage in transit, all shipments are fully insured and will be replaced promptly. Please inspect your order as soon as it arrives. If it’s damaged, we have 60 days from delivery to file a claim with FedEx.
Purchases from a Bookstore or CHC Affiliate
If you purchased one of our products directly from a bookstore or a bookstore’s website, please refer to their store policies regarding returns and special orders. To return merchandise already purchased from a bookstore or one of our affiliates, please contact them directly.
If you have questions regarding our return policy, please contact our Customer Service team at 800-477-9005 so we can make it right for you!