You can track the status of your order by registering an account with the same email used on your order.
Our standard shipping method is FedEx Ground. Whenever possible, we recommend shipping to a business address. FedEx will not deliver to PO boxes; therefore, we'll need a street address for delivery purposes. For residential deliveries, we use the FedEx Residential Delivery system, which offers the convenience of Saturday deliveries. Please note, orders over $750 will require a signature at delivery.
Each item we ship is fully insured, and our frames are shipped in specially designed SMARTboxes that have been tested and approved by both UPS and FedEx. In the unlikely event of damage in transit, we'll resolve the issue and ship a replacement promptly. Please call us at (800) 477-9005 to report transit damage and request a timely pickup and product replacement.
Because our frames are custom-made, our standard production time is approximately 5-9 business days plus FedEx ground transit time from our facility. You should receive your order in approximately 10 - 12 business days. If you need your order sooner, we can offer accelerated shipping options. Our online checkout system will allow you to specify an in-hands date for your order along with a rate to guarantee delivery by that date. Need more information? Contact our Customer Service Department at 800-477-9005 or at email@example.com.
Discounted shipping is available on multiple item orders, and these discounts are calculated automatically in the checkout process. Our discounts are as follows:
- 10% - 2 items
- 20% - 3 items
- 30% - 4 items
- 40% - 5 or more items
We use the United States Postal Service 'Priority Mail' for delivery of orders to military APO addresses.
International shipping rates vary widely based on location, speed of service, and package size, which is why we provide individual international shipping quotes based on the specific items you want to order and your destination. For international shipments, we've found that FedEx provides the best combination of rates, reliable delivery, dependable insurance coverage, and up-to-date tracking.
On international orders, your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient's responsibility and are not included in shipping charges. Contact your local customs office for details.
Our finished frames are certified made-in-the-USA products and ship to our Canadian customers free of duty charges in accordance with NAFTA. Canadian sales tax and a $15 processing fee will be invoiced separately by FedEx on all orders shipped into Canada.
As part of the online checkout process, you'll have the opportunity to obtain a price on shipping to Canada. Shipping rates vary widely based on location, speed of service, and package size, which is why we provide an individual international shipping quote based on the specific items you want to order and your destination. For international shipments, we have found that FedEx provides the best combination of rates, reliable delivery, dependable insurance coverage, and up-to-date tracking.