Order Tracking

You'll receive a shipping confirmation email with a tracking number when your order ships. You can also use our Order Lookup tool to view the status of your order, and tracking number if it has already shipped. Need to customize your delivery? Sign up for FedEx Delivery Manager to personalize the delivery needs that fit your life.

Gift Cards - perfect for holiday gift-giving!

With instant delivery, our eGift Cards make ideal last-minute gifts. You can email the eGift Card directly to your recipient, or email it to yourself, print it out, and hand-deliver. Our eGift Cards never expire, range from $25–$500, and can include a personalized message. For more information or to order, visit our eGift Cards webpage.

Customer Service

You can reach our Customer Service representatives Monday through Friday, 8:30–5:00 pm EST. PLEASE NOTE: Our Customer Service Department will be closed from Saturday 12/22 through Tuesday 12/25 for the holidays.

Phone

PHONE

800-477-9005
FAX: 203-268-2468


Shipping Information and Timing

Since each one of our frames is built by hand, please allow 5−7 business days for the production of your order, plus FedEx Ground transit time from our facility in Connecticut. As a general rule, you can expect to have your order “in hand” in approximately 10 business days.

Our standard shipping method is FedEx Ground. Whenever possible, we recommend shipping to a business address. FedEx will not deliver to PO boxes; therefore, we’ll need a street address for delivery purposes. For residential deliveries, we use the FedEx Home Delivery system, which offers the convenience of Saturday deliveries. Please note, orders over $750 will require a signature at delivery.

Each item we ship is fully insured, and our frames are shipped in specially designed SMARTboxes that have been tested and approved by both FedEx and UPS. In the rare instance where damage in transit may occur, rest assured we’ll replace the product promptly and handle the claims process on orders shipped from our facility. Please call us at (800) 477-9005 to report transit damage, and we’ll be happy to assist you.

Frames Accommodating Document Sizes up to and Including Shipping Price
8.5" x 11" $20.95
10" x 12" $21.95
11" x 14" $22.95
12" x 16" $23.95
14" x 18" $24.95
16" x 20" $25.95
18" x 24" $35.95
Larger than 18" x 24" $45.95
Other Products Shipping Price
Photo Frames (4" x 6" or 5" x 7") $10.95
Double Circle Logo/Quad Banner Collage Photo Frames $17.95
Circle Logo/Banner Document Frames $14.95
Varsity Letter Frames $14.95
Fanfare Sports Frame $14.95
Paperweights $7.95
If you need your order earlier or for a specific event or date, we offer accelerated production and shipping options during the checkout process. Simply select your target arrival date and view the costs to accelerate your shipment and guarantee the order is delivered by the day you need it. Taking the cost of accelerated production and the various levels of express shipping to your destination into consideration, we’ll provide you with the most cost-effective method for your specific situation! For more information about rush delivery, feel free to contact our Customer Service Department at 800-477-9005 or at info@diplomaframe.com.
Discounted shipping is available on multiple item orders, and these discounts are calculated automatically in the checkout process. Our discounts are as follows:
  • 10% − 2 items
  • 20% − 3 items
  • 30% − 4 items
  • 40% − 5 or more items
We use the United States Postal Service “Priority Mail” for delivery of orders to military APO addresses.

As part of the online checkout process, you’ll have the opportunity to obtain a price on international shipping based on various levels of FedEx service. International shipping rates vary widely based on location, speed of service, and package size, which is why we provide individual international shipping quotes based on the specific items you want to order and your destination. For international shipments, we’ve found that FedEx provides the best combination of rates, reliable delivery, dependable insurance coverage, and up-to-date tracking.

On international orders, your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient's responsibility and are not included in shipping charges. Contact your local customs office for details.

Our finished frames are certified made-in-the-USA products and ship to our Canadian customers free of duty charges in accordance with NAFTA. Canadian sales tax and a $10 processing fee will be invoiced separately by FedEx on all orders shipped into Canada.

As part of the online checkout process, you’ll have the opportunity to obtain a price on shipping to Canada, based on various levels of service. Shipping rates vary widely based on location, speed of service, and package size, which is why we provide an individual international shipping quote based on the specific items you want to order and your destination. For international shipments, we have found that FedEx provides the best combination of rates, reliable delivery, dependable insurance coverage, and up-to-date tracking.

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