- Our standard shipping method is FedEx Ground.
- FedEx cannot deliver to PO boxes, so a street address is needed for delivery.
- We recommend shipping to a business address whenever possible.
- For residential deliveries, we use FedEx Residential Delivery, which includes Saturday deliveries.
- Please note: Orders over $750 will require a signature upon delivery.
- Each shipped item is fully insured.
- Our frames are packed in specially designed SMARTboxes approved by UPS and FedEx.
- Inspect your order as soon as it arrives. If you discover any transit damage, please contact our Customer Service Team promptly at (800) 477-9005 (Monday through Friday, between 8:30 am and 5:00 pm EST) or send an email to info@diplomaframe.zendesk.com. We have a 60-day window from the delivery date to file a claim with FedEx and/or UPS, and we'll assist you in arranging for a replacement.
Shipping Details
We offer accelerated shipping options at checkout. If you have any questions or need further assistance, please don't hesitate to contact our Customer Service Team at (800) 477-9005. Our team is available Monday through Friday, from 8:30 am to 5:00 pm EST, or you can send an email to info@diplomaframe.zendesk.com.
Discounted shipping is available on multiple item orders, and these discounts are calculated automatically in the checkout process. Our discounts are as follows:
- 10% - 2 items
- 20% - 3 items
- 30% - 4 items
- 40% - 5 or more items
We use the United States Postal Service 'Priority Mail' for delivery of orders to military APO addresses.
International shipping rates vary widely based on location, speed of service, and package size, which is why we provide individual international shipping quotes based on the specific items you want to order and your destination. For international shipments, we've found that FedEx provides the best combination of rates, reliable delivery, dependable insurance coverage, and up-to-date tracking.
On international orders, your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient's responsibility and are not included in shipping charges. Contact your local customs office for details.
Our finished frames are certified made-in-the-USA products and ship to our Canadian customers free of duty charges in accordance with NAFTA. Canadian sales tax and a $15 processing fee will be invoiced separately by FedEx on all orders shipped into Canada.
As part of the online checkout process, you'll have the opportunity to obtain a price on shipping to Canada. Shipping rates vary widely based on location, speed of service, and package size, which is why we provide an individual international shipping quote based on the specific items you want to order and your destination. For international shipments, we have found that FedEx provides the best combination of rates, reliable delivery, dependable insurance coverage, and up-to-date tracking.
Need to track your order?
You can track the status of your order by registering an account with the same email used for your order or by logging into your existing account.