Need to return or exchange your frame? No problem, no hassles, and NO restocking fees!
Purchases Made Directly from Church Hill Classics / diplomaframe.com
Call our Customer Service Team at 800-477-9005 or email us at info@diplomaframe.com (Monday through Friday, between 8:30 am and 5:00 pm EST), and we'll work with you to make it right. We want you to LOVE your frame—it's why we guarantee your 100% satisfaction with your purchase!
Your purchase is refundable within 120 days of receipt. At your discretion, we will either replace the product or issue a refund of the purchase price (less shipping & handling charges) to the original form of payment (credit card, PayPal, etc.). Best of all? Unlike other frame manufacturers, there are never any restocking fees!
Returned merchandise needs to have an RMA # (Returned Merchandise Authorization) included on the shipping label. Our Customer Service team will provide you with an RMA # when you contact them about your return. All returns must be received in new, undamaged condition and in original packaging. If you're sending back your order, we recommend you insure it in case of any damage or loss.
You already waited for your order once—we don't want you to wait much longer. We fast-track replacements and will remake and ship your order within five business days. In the unlikely event of damage in transit, all shipments are fully insured and will be replaced promptly. Please inspect your order as soon as it arrives. If it's damaged, call our Customer Service Team promptly at 800-477-9005 (Monday through Friday, between 8:30 am and 5:00 pm EST) or send us an email at info@diplomaframe.zendesk.com. We have 60 days from delivery to file a claim with FedEx and/or UPS.
Our eGift Cards can't be exchanged for cash. If an item purchased with a Church Hill Classics / diplomaframe.com eGift Card is returned, the refund will go back on the eGift Card.
Engraved plates are a nice, personal touch available on many of our gift items and frames, including varsity letter frames, autograph frames, and Create-A-Frame document frames. If we made an error on your engraved plate, please let us know and we'll correct the mistake. If there's a product defect or damage, we'll happily exchange your purchase and make it right. Otherwise, items with a personalized engraved plate are not returnable and are non-refundable. Additionally, certain special orders designed to unique specifications may not be returnable or refundable. Our Customer Service professionals will always notify you in advance if your order falls into this category.
Purchases from a Bookstore or CHC Affiliate
If you purchased one of our products directly from a bookstore or a bookstore's website, please refer to their store policies regarding returns and special orders. To return merchandise already purchased from a bookstore or one of our affiliates, please contact them directly.
Any questions regarding our return policy? Please contact our Customer Service team at 800-477-9005 — we're here to help!