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I have to say that being a customer of your company has been a pleasure. The quality of your products is exceptional and the customer service is among the best have been involved with. Thank you again for all of your help!
Kerri, WY

Secure Shopping & Privacy

Privacy Notice Table of Contents

  • Our Commitment to Privacy
  • Information Collection and Use
  • Third-Party Web Beacons
  • Our Commitment to Data Security
  • About Login Accounts
  • Ordering and Gift Giving
  • Payment Methods Accepted and Terms of Payment
  • Order Payment and Credit Card Charge
  • Sharing and Email Communications
  • How to Access or Change Your Information
  • BBB OnLine Privacy Program
  • Questions/Comments

Our Commitment to Privacy - Church Hill Classics' privacy and security statement demonstrates our firm commitment to maintain privacy and security for our customers. This will explain how information is gathered on our website and the steps we have taken to ensure a safe and secure environment for making purchases on-line.

Information Collection and Use - We value you as our customer and understand the reservations you may have about making purchases on-line. Church Hill Classics sells frames directly and, in some cases, on behalf of university bookstores or other partnered professional organizations. When we sell you a product directly, your information will remain with us. When we sell you a product affiliated with a particular bookstore at your university or partnered professional organization, your information will remain with us and, in some cases, with that bookstore or partnered professional organization. We do not sell, share, or rent this information to others. This applies to all information collected by or submitted to the Church Hill Classics' website. On some pages, you may order products, make requests, register to receive materials and send pages via email to a third party. Such personal information collected on these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information

On some pages, you may submit information about other people, like if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, such personal information collected on these pages are:

  • Name
  • Address
  • Phone Number
  • Email address

Third-Party Web Beacons - We use third-party web beacons from Google Analytics to help analyze where visitors go and what they do while visiting our website.  We do not track or collect personally identifiable information of Internet users, nor associate any data gathered from our website(s) with any personally identifying information.

Our Commitment to Data Security - Church Hill Classics takes all reasonable measures to protect and secure the information you provide to us. The personal information you enter on-line such as credit card, name, phone number, email and mailing address, are encrypted using secure socket layer (SSL) encryption technology. If you are using Microsoft Internet Explorer, you can tell the technology is working when you see the lock icon at the bottom of your browser. Our site is security-certified by VeriSign.  We have also put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

About Login Accounts - We offer the option of a login account as a means to maintain and update your customer information easily and more conveniently in the future. Establishing a login account will quicken future orders by reducing the need to input repetitive information.  It also allows you to readily see the status and obtain tracking information on any open or recent orders you have placed with us.  In some cases, the login areas of our site allows you to access information about our products and programs that are not available to the general public.

Ordering and Gift Giving - To help us respond to your needs or place an order, we ask you to provide contact information (i.e. name, shipping address and email address) and, if appropriate, financial information (i.e. credit card number, expiration date). This information helps us to process your order more efficiently and is used for accounting and billing purposes. In addition, if we experience difficulty processing an order, this information can also be used to help us get in touch with you. 

In the event that you make a purchase to ship to another person, we use the information you provide about someone else only to ship the product and to confirm delivery.  We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift cards by which you can send a personal greeting to another person as an accompaniment to a product you purchase for them.  Information you provide to us to create a gift card is only used for that purpose, and it is only disclosed to the person receiving the gift.  

Payment Methods Accepted and Terms of Payment - We accept Visa, MasterCard, Discover and American Express as payment for orders received online, by mail, or by telephone or fax.  We accept personal checks by mail, although merchandise will not be shipped until the check has cleared our bank.  Checks returned for insufficient funds or other reasons are subject to an additional $20 fee.  Commercial accounts may submit a credit application and obtain an open account, subject to our credit approval and notification of available credit line.  Initial orders for commercial accounts must be pre-paid until such time as credit terms have been approved and established.

Order Payment and Credit Card Charges - We do not stock any merchandise, all of our products are custom made to order. Due to the fact that we are custom making something especially for you, we have to guarantee payment prior to creating your order. Many of our products are personalized and are specially sized to fit your personal documents and would not be usable by any other customers.  Our standard time for creating custom frames is 5-7 business days plus Federal Express ground delivery from Connecticut to your location.

Sharing and Email Communications - We do not share your information with others nor do we send any unsolicited email information or promotional offers. We will respond only to your specific requests for information and will provide to you the information you have requested via your stated method of communication.  We respect your privacy and trust you will visit or contact us if we can be of further service.

How to Access or Change Your Information - You may correct factual errors in your personal information by sending us a request that credibly shows the error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making changes to your account.  Please notify us of any errors, corrections or updates by emailing to info@diplomaframe.com or by writing to us at: Church Hill Classics, 594 Pepper Street, Monroe, CT 06468.  To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

BBB OnLine Privacy Program - Your privacy is important to us. By participating in the Council of Better Business Bureau's BBBOnLine Privacy Program we have made a commitment to meet the program's strict requirements regarding how we treat your information and have it verified by BBBOnLine. Further information about this program is available at www.bbbonline.org.

All BBBOnLine Privacy Program participants are required to work with the program's dispute resolution process. The Privacy Program will only accept complaints regarding the misuse of personally identifiable information by a website operator. For more information about the Privacy Program dispute resolution process visit www.bbbonline.org/privacy/dr.asp.

Questions/Comments - If you have any questions or comments about the website or our privacy and security information, please call 800-477-9005 or email us at info@diplomaframe.com.  Your comments and suggestions are always welcome.

Revised December 3, 2013

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