"Our graduates simply love the look and feel of the Cambridge diploma frame with silver accents. It has become our overall best seller! The silver embossing and pewter medallion complement our graduate's accomplishments."
- Joey Garcia, The University of New Mexico Bookstore |
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Click on each section heading to read the answers to each question. To see all questions and answers click the View All Q&A's link at the bottom of this page.- BUILDING YOUR FRAME ONLINE
1) What does "image size" or "printed area" mean?
2) And what is the difference between image size and paper size?
3) How do I measure my document before ordering a diploma frame?
4) I am trying to frame a document, but the exact size is not available. What do you suggest?
5) Do you have the frame I would like to order in stock?
6) What materials do you use for your moulding?
7) Do you carry tassels, sashes or penants?
8) Can I change the moulding on a frame?
9) Can I change the mat colors on this frame?
10) If I use Create-A-Frame, can you emboss the name of my school on the matting?
11) Which one is most preferable, 1 mat or 2 mats? Which one protects the document better?
12) Do you offer leather mats for your frames?
- SERVICES WE PROVIDE
1) Should I mail my diploma to you to be framed?
2) Do you only make frames for diplomas?
3) Can I include a personal message with my order?
4) How do I get the gold or silver plaques for the pen sets and desk boxes engraved?
- TROUBLE SHOOTING FOR ONLINE CUSTOMERS
1) Why can't I see the detail images on your site, like the moulding close-ups or medallion close-ups?
2) How do I find my school or organization on your site?
3) What if I still can not find my school?
4) How do I purchase a frame if there isn't a place on the screen to "add to cart"?
- PURCHASE AND SECURITY QUESTIONS
1) I am always hesitant to enter my credit card information online. Is there any other way to make a payment?
2) Why do you need the year of graduation when I order a diploma frame?
3) Can I purchase just a medallion?
4) Can I purchase just an embossed mat board?
5) How much does one of your frames cost?
6) How do I purchase a frame if there isn't a place on the screen to "add to cart"?
- SHIPPING TIMES AND INFORMATION
1) How quickly can I expect to receive my frame after ordering?
2) How will my order be shipped?
3) Do you offer international shipping? If so, how much does it cost?
4) If I want a frame shipped internationally, how soon can I get it?
5) I tried to put my international billing information in the billing address box, but it does not work for orders outside of the United States. What should I do?
- RETURN POLICIES AND ORDER ERRORS
1) What happens if I make a mistake or change my mind after placing my order?
2) How long do I have to return my frame if I decide I don't want it?
- CONSERVING YOUR DIPLOMA
1) What is the difference between archival or museum mat board and standard mat board?
2) Are there any special considerations in hanging my diploma frame?
3) Why is the backing board so important?
4) How do I attach my diploma to the backing board?
5) Why should I frame my diploma?
- VIEW ALL Q&A's
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