What happens if I make a mistake or change my mind after placing my order?
We understand that mistakes do happen. If you realize that your order needs to be changed or cancelled, please contact us immediately by either email, info@diplomaframe.com, or by phone, 800-477-9005.
How long do I have to return my frame if I decide I don't want it?
Our goal is to assure that you are delighted with your purchase. If you are not satisfied for any reason, please let us know. Your purchase is refundable within 30 days of receipt. At your discretion, we will either replace the product or issue a refund of the purchase price of the item, less shipping and handling charges. If you have an order problem or return, please contact us at 800-477-9005 so that we may assist and provide you with an RMA (Return Merchandise Authorization) number. All returns must be received back to us in new, undamaged condition and in original packaging.
Please note, that special, customized orders are non-returnable and non-cancelable.