How quickly can I expect to receive my frame after ordering?
Because every frame is custom crafted per order, please allow 7-14 days for production plus Fed Ex Ground or UPS Ground delivery time from Connecticut to your location. We can offer rush production and accelerated shipping options, so please give us a call if you need faster delivery.
How will my order be shipped?
Our standard shipping method is Fed Ex Ground or UPS Ground. Each item is fully insured and shipped in a custom box that has been designed in conjunction with both Fed Ex and UPS. All frames are shipped fully insured.
Do you offer international shipping? If so, how much does it cost?
Yes we do offer international shipping, although we have to quote you on the shipping cost based on the size of the frame you want and your location. International shipping rates vary widely based on location, speed of service, and package size. If you can let us know what frame you were interested in and where you are located, we can provide a quote. Please email info@diplomaframe.com or call 800-477-9005 or 203-268-1535.
If I want a frame shipped internationally, how soon can I get it?
We require 7-10 business days to make and ship your order, plus transit time. We recommend using U.S. Mail Air Parcel Post, that runs about 2 weeks. We have found that shipping via surface (as opposed to air) is very slow (6-8 weeks) and somewhat unreliable.
I tried to put my international billing information in the billing address box, but it does not work for orders outside of the United States. What should I do?
If you can provide us with the desired frame(s) and your location (city and postal code included), we will email you a quote. We can then take your order via email, phone, or mail, and we do accept credit cards. You can reach us by e-mail at info@diplomaframe.com or by phone at 1-203-268-1535 or 1-800-477-9005.