I am always hesitant to enter my credit card information online. Is there any other way to make a payment?
We do offer a Verisign certified secure shopping cart using the latest encryption technology to protect your personal and credit card information. If you do not wish to order your frame online, feel free to call, fax or mail in your order:
(Phone) 800-477-9005 (M-F 8:00-5:00 EST)
(Fax) 203-268-2468
Church Hill Classics
594 Pepper Street
Monroe, CT 06468
If the frame you are interested in is available at one of our partner bookstores, we will refer you to them to make a purchase. You can always call or stop by this retailer to make your purchase if you prefer. We always provide the local retailers phone number and street address for your convenience.
Why do you need the year of graduation when I order a diploma frame?
In some cases, schools change their diploma size over time. We ask for this to be sure that we size the frame correctly based on the year in which you graduated.
Can I purchase just a medallion?
I am sorry but we are unable to offer only the medallion for sale. We have to be licensed for medallion products that we sell and we are only licensed to sell the entire frame including the medallion.
Can I purchase just an embossed mat board?
Due to the requirements of our licensing agreements, we are unable to sell the matting alone. We have permission to sell the complete framed product only. If you are looking for a particular frame style that may not be shown on the page you are looking at, we do have other moulding options from which you may choose. Here is a link to a page showing some other "special request" moulding options: http://www.diplomaframe.com/pages/120_frame_close_ups.cfm
How much does one of your frames cost?
In many cases with our school-specific frames, you can view and print a PDF brochure showing the available frame selection with pricing. Look for this icon near the top of the product listing page: 
Brochure with Prices.
If we do not have an available brochure, please visit or call our partner store, or visit their Web site for pricing information. While we are the manufacturer, certain frames are sold through our partner store on campus and they set the retail prices. The store will be able to quote pricing and they typically have a brochure available if you would like to receive one. To locate contact information for a partner store, please look for the
arrow icon near the top of your school's frame selection page. You may also email us at info@diplomaframe.com and we will provide you with any necessary information on our partner store at your school.
How do I purchase a frame if there isn't a place on the screen to “add to cart”?
We have established partnerships with leading college and university bookstores across the U.S. If we have a retail partner, we refer you to them for making purchases because they are our resale partners for your institution. Look for theicon near the top of your school's frame selection page for contact information and Web links to a partner store.
If you are purchasing a frame directly from Church Hill Classics and you are having trouble with “add to cart,” please be sure to scroll down the page to be sure you can see the entire screen. Sometimes on small monitors, you may not see part of the check-out process that asks for dimensions of your diploma. To assure order accuracy, this information is required before you are able to move into the cart. Please call us if you need additional assistance at 800-477-9005.