Why can't I see the detail images on your site, like the moulding close-ups or medallion close-ups? If you are not seeing frame options or other details, be sure to temporarily turn off any pop-up blockers that you may have. Sometimes these will block our details menus from coming up. Typically, a pop-up blocker will appear in the active icons in the lower right of your screen, near the clock. Right click on pop-up blocker icon and choose to disable or turn off. You can turn it back on after you are finished.
How do I find my school or organization on your site? To locate a particular school, go to the search field on the top right of your screen, type in school name, and click the SEARCH button.
What if I still can not find my school? If your school is not listed, you can still order a custom frame using our Create-A-Frame option. Click on the FRAME SELECTION button near the top of the page and choose the last option in the drop down menu titles CREATE-A-FRAME.
Why can't I see my order after clicking "View Cart" when placing an order through Create-A-Frame? If your order does not automatically appear in your cart after clicking the "View Cart" button, please wait 5-10 seconds and refresh your browser. Our Flash program requires a few extra seconds to process your order. Please call us if you need additional assistance at 800-477-9005.
Why does my online order not process with an international address? For Orders shipping internationally or outside of the Continental United States please call 1-800-477-9005 to place your order.