Return Policy

We want you to love your frame, and we’ll work with you to make it right!

We create the finest quality frames and insignia products and want you to be 100% pleased with your purchase.  It is not often you see companies making promises these days, but we can promise you this... You will love the frame you purchase from us!  Each frame and insignia gift is individually crafted and carefully inspected to ensure it meets our high-quality standards. If you are not satisfied for any reason, please let us know. We will work with you to make it right!

If you have a problem with your order, please contact a member of our Customer Service team at 800-477-9005 or email us at info@diplomaframe.com

Purchases Made Directly From Church Hill Classics/diplomaframe.com

Your purchase with us is refundable within 120 days of receipt.  We will either replace the product or issue a refund of the purchase price, less shipping charges. Returns must be received in new, undamaged condition and in original packaging.

If you have a problem or concern with your purchase, please reach out to us early so we can work with you. We really want you to love your frame.

Return Merchandise Authorization #

Returned merchandise needs to have an RMA # (Returned Merchandise Authorization) included on the shipping label. A member of our Customer Service team will provide you with an RMA # when you contact them regarding your return.  All returns must be received in new, undamaged condition and in original packaging. If you are sending back your order, we recommend that you insure it in case of any damage or loss.  

Shipping Damages

You already waited for your order once, we don’t want you to wait much longer. We fast track replacements and turn them around in 4 business days!

In the unlikely event of damage in transit, all shipments are fully insured and will be replaced promptly. Please inspect your order as soon as it arrives. If it’s damaged, we have 60 days from delivery to file a claim with FedEx. 

Purchases from a Bookstore or CHC Affiliate

If you purchased one of our products directly from a bookstore or a bookstore’s website, please refer to their store policies regarding returns and special orders.  To return merchandise already purchased from a bookstore or one of our affiliates, please contact them directly.

 

If you have questions regarding our return policy, please contact our Customer Service team at 800-477-9005 so we can make it right for you!



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