Our goal is to create the finest quality frames and insignia products available anywhere - and to assure you are delighted with your purchase. Each frame and insignia gift is individually crafted and carefully inspected to ensure that it meets our high quality standards. If you are not satisfied for any reason, please let us know.
If you would like to make a return, if you have an order problem or your order was damaged in transit, or for any questions on our return policy, stated below, please contact our Customer Service department at 800-477-9005 so that we may assist you.
Return Policy - Purchases Direct From Church Hill Classics
For non-customized products, your purchase is refundable within 30 days of receipt. At your discretion, we will either replace the product or issue a refund of the purchase price of the item, less shipping and handling charges.
For customized frames that are designed to your specifications, we are not able to refund your purchase price; however, we will work with you, if necessary, to exchange items and assure your satisfaction.
All returns must be received back to us in new, undamaged condition and in original packaging. If you are sending back your order, we recommend that you insure it in case of any damage or loss.
Return Merchandise Authorization #
All returned merchandise needs to have an RMA # (Returned Merchandise Authorization) included on the shipping label. A member of our Customer Service department will provide you with an RMA # when you contact us regarding your return.
In the unlikely event of damage in transit, rest assured that all shipments are fully insured and will be replaced promptly.
Return Policy - Purchases From a Church Hill Classics Affiliate
If you are purchasing directly from a store affiliate, such as a college bookstore's own website or at their retail store, please refer to their store policies regarding returns and special orders.