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Thanks for all the hard work y'all did to make this happen for me. I already have two frames from your company and have been completely satisfied with past service. You have really out done yourselves this time (with the Wesley Biblical Seminary frame). May God's blessings continue to be yours!
Chaplain Cheryl S.,

Troubleshooting for Online Customers

  1. Why can't I see the detail images on your site, like the moulding close-ups or medallion close-ups?
  2. How do I find my school or organization on your site?
  3. What if I still can not find my school?
  4. How do I purchase a frame if there isn't a place on the screen to "add to cart"?
  5. Why does my online order not process with an international address?


  1. Why can't I see the detail images on your site, like the moulding close-ups or medallion close-ups?

    If you are not seeing frame options or other details, be sure to temporarily turn off any pop-up blockers that you may have. Sometimes these will block our details menus from coming up. Typically, a pop-up blocker will appear in the active icons in the lower right of your screen, near the clock. Right click on pop-up blocker icon and choose to disable or turn off. You can turn it back on after you are finished.
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  2. How do I find my school or organization on your site?

    To locate a particular school, go to the search field on the top right of your screen, type in school name, and click the SEARCH button.
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  3. What if I still can not find my school?

    If your school is not listed, you can still order a custom frame using Design Your Frame.
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  4. How do I purchase a frame if there isn't a place on the screen to "add to cart"?

    In some cases, we have established partnerships with leading college and university bookstores, and our frames are available exclusively through these partners.  In these situations, our web pages will provide complete contact information on how to get in touch with the partner store.  You can follow a link to their web site, or you may call or stop by the store to obtain pricing.  In many cases, we will have a copy of the store’s brochure featuring our frames posted on our web site, so look for the brochure icon on the page that shows the selection of products we offer for your institution.

    If you are purchasing a frame directly from Church Hill Classics and you are having trouble with “add to cart” or with the checkout process, please use the Live Chat button to obtain assistance, or call us at 800-477-9005.  Our normal business hours are 8:30 to 5:00 Monday through Friday.  If you would like to email us after hours, please email info@diplomaframe.com and we will reply on the next business day.  Thank you.
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  5. Why does my online order not process with an international address?

    For Orders shipping internationally or outside of the Continental United States please call 1-800-477-9005 to place your order.
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