Diplomaframe.com
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Just wanted to say thanks to you and your team for a GREAT job on the custom dual diploma frame that I ordered recently. It looks great, shipped quickly, and is exactly what I've wanted for many years. Thanks again, your extra effort is greatly appreciated!
John K., Lexford, NY

Shipping Times and Information

  1. How quickly can I expect to receive my frame after ordering?
  2. How will my order be shipped?
  3. Do you offer international shipping? If so, how much does it cost?
  4. If I want a frame shipped internationally, how soon can I get it?
  5. Do you ship to P.O. boxes?

  1. How quickly can I expect to receive my frame after ordering?

    All diploma frames are individually made to the specifications of your institution or to your specific requirements. Our standard production time is 5 - 7 business days, plus FedEx ground transit time from our facility in Connecticut.   As a general rule, you should expect to have your frame “in-hands” in 10 business days.  If you need your order sooner or for a specific event or date, we offer expedited delivery options during the checkout process.
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  2. How will my order be shipped?

    Our standard shipping method is FedEx Ground.  Each item is fully insured and shipped in a specifically designed box which is FedEx approved.  In the rare instance where damage in transit may occur, rest assured that we will replace the product promptly and handle the claims process on orders shipped from our facility.
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  3. Do you offer international shipping? If so, how much does it cost?

    Yes, we do offer international shipping.  International shipping rates vary widely based on location, speed of service, and package size.  As part of the online checkout process, you will have the opportunity to obtain a price on international shipping, based on various levels of Fed Ex service.  We have found that FedEx provides the best combination of rates, reliable delivery, dependable insurance coverage, and up-to-date tracking.
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  4. If I want a frame shipped internationally, how soon can I get it?

    We require 5 - 7 business days for production time, plus transit time for shipping.  As part of the checkout process, you will have the opportunity to view quotes and select the method of international shipment that best meets your needs.  To determine the delivery timing, please add our 5-7 day “production time” to the transit time for the type of international shipment you select.
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  5. Do you ship to P.O. boxes?

    FedEx will not deliver to PO boxes; therefore, we will need a street address for delivery purposes.
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