I was very impressed with the frame I ordered for my daughter. It is beautiful, and it exceeded my expectations! It was well worth the price! I was even impressed with the packaging! In addition to your product, I commend you on your excellent customer service as well!
Kathryn F, Aurora, IL

Return Policies and Order Errors

  1. What happens if I make a mistake or change my mind after placing my order?
  2. How long do I have to return my frame if I decide I don't want it?

  1. What happens if I make a mistake or change my mind after placing my order?

    We understand that mistakes do happen.  If you realize that your order needs to be changed or cancelled, please contact us immediately by either email, info@diplomaframe.com, or by phone at 800-477-9005.

  2. How long do I have to return my frame if I decide I don't want it?

    Our goal is to assure that you are delighted with your purchase.  If you are not satisfied for any reason, please let us know.  Your purchase is refundable within 120 days of receipt. At your discretion, we will either replace the product or issue a refund of the purchase price of the item, less shipping and handling charges.  Click here to view our full return policy.  Please contact our customer service team at 800-477-9005 with any specific questions.

If you have an order problem or return, please contact us at 800-477-9005 so that we may assist you.  All returns must be received back to us in new, undamaged condition and in original packaging.


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