Return Policies and Order Errors
- What happens if I make a mistake or change my mind after placing my order?
- How long do I have to return my frame if I decide I don't want it?
- Can I return my item that has a personalized engraved plate?
What happens if I make a mistake or change my mind after placing my order?
We understand that mistakes do happen. If you realize that your order needs to be changed or cancelled, please contact us immediately by either email, firstname.lastname@example.org, or by phone at 800-477-9005.
How long do I have to return my frame if I decide I don't want it?
Our goal is to assure that you are delighted with your purchase. If you are not satisfied for any reason, please let us know. Your purchase is refundable within 120 days of receipt. At your discretion, we will either replace the product or issue a refund of the purchase price of the item, less shipping and handling charges. Click here to view our full return policy. Please contact our customer service team at 800-477-9005 with any specific questions.
Can I return my item that has a personalized engraved plate?
Engraved plates are a nice, personal touch available on many of our gift items and varsity letter frames. We want you to be happy with your purchase, so if you have any problems, please let us know. If we make an error on your engraved plate, we will correct the mistake. If there is a product defect or damage, we will happily exchange your purchase and make it right. Otherwise, gift items with a personalized engraved plate are not returnable and are non-refundable.
If you have an order problem or return, please contact us at 800-477-9005 so that we may assist you. All returns must be received back to us in new, undamaged condition and in original packaging.