Diplomaframe.com
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800-477-9005
I was looking for a company that provided my college's name and seal on the matting or the frame. Your company was the first that I came across on the web. I liked the variety I could choose from: with tassel, pennant, campus picture, or just the diploma. I received excellent product, excellent service and excellent quality.
Teresa S., East Berlin, PA

Return Policies and Order Errors

  1. What happens if I make a mistake or change my mind after placing my order?
  2. How long do I have to return my frame if I decide I don't want it?

  1. What happens if I make a mistake or change my mind after placing my order?

    We understand that mistakes do happen.  If you realize that your order needs to be changed or cancelled, please contact us immediately by either email, info@diplomaframe.com, or by phone at 800-477-9005.
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  2. How long do I have to return my frame if I decide I don't want it?

    Our goal is to assure that you are delighted with your purchase.  If you are not satisfied for any reason, please let us know.  For non-customized products, your purchase is refundable within 30 days of receipt. At your discretion, we will either replace the product or issue a refund of the purchase price of the item, less shipping and handling charges.  For customized frames that are designed to your specifications, we are not able to refund your purchase price; however, we will work with you, if necessary, to exchange items and assure your satisfaction. Please contact our customer service team at 800-477-9005 with any specific questions.
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If you have an order problem or return, please contact us at 800-477-9005 so that we may assist you.  All returns must be received back to us in new, undamaged condition and in original packaging.

Please note, that special, customized orders are non-returnable and non-cancelable.

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