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Purchase and Ordering Questions

  1. Why do you need the year of graduation when I order a diploma frame? 
  2. Can I purchase just a medallion? 
  3. Can I purchase just an embossed mat board? 
  4. How much does one of your frames cost? 
  5. Can I include a personal message with my order? 
  6. How do I get the gold or silver plates for the pen sets and desk boxes engraved? 
  7. Where is the SPC field located when I am checking out?

  8. How do I ship to an APO address?


 

  1. Why do you need the year of graduation when I order a diploma frame?

    In some cases, schools change their diploma size over time.  We ask for this to be sure that we size the frame correctly based on the year in which you graduated.
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  2. Can I purchase just a medallion?

    I am sorry but we are unable to offer only the medallion for sale. We have to be licensed for the majority of the medallion products that we sell, and our licensing approvals apply to the entire frame, including the medallion.
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  3. Can I purchase just an embossed mat board?

    Design Your Frame Wand
    Design Your Frame Wand
    Due to the requirements of our licensing agreements, we are unable to sell the matting alone. We have permission to sell the complete framed product only.  If you are looking for a particular frame style or to match a product that you already own, we do have other moulding and mat color options from which you may choose. Look for the Design Your Frame “wand” to identify styles that offer online customization, or feel free to contact us for assistance.  We offer a wide range of frame moulding and mat color options, and we should be able to meet your needs.  We can be reached at 800-477-9005 or you may email us at info@diplomaframe.com and we will respond back on the next business day.
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  4. How much does one of your frames cost?

    Brochure Icon
    Brochure Icon
    We offer a range of frame styles and a variety of price points.  The prices vary depending on the size of the diploma and the features chosen.  Most items shown on our site include pricing, and typically the price is shown on the product detail page where you see a large image of the product and a full product description. While we are the manufacturer, in some cases, certain school-specific frames are only sold through our partner store on campus, and they set the retail prices.  If this is the case, our web pages will provide complete contact information on the store.  You can follow a link to our partner’s web site, or you may call or stop by the store to obtain pricing.  In many cases, we will have a copy of the store’s brochure featuring our frames posted on our web site, so look for the brochure icon  on the page that shows the selection of products we offer for your institution.  You may also email us at info@diplomaframe.com or call us at 800-477-9005 and we will be happy to assist you.
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  5. Can I include a personal message with my order?

    Yes. We will be happy to send a requested gift card along with any frame ordered.
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  6. How do I get the gold or silver plates for the pen sets and desk boxes engraved?

    These items are sold with the personalization plates enclosed in the box.  Personalization is available by mail for $10.95 – an order form and mailing instructions will be included with the plate itself.  Our engraving charge allows for 2 lines of text, each having 30 characters.  Please note that blank spaces count as characters.  Normal turn around time is 5-7 business days.  If it is more convenient for you, our plates can always be taken to a local engraver.
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  7. Where is the SPC field located when I am checking out?

    The SPC field is located at the top right of the billing screen at checkout. Click on "SPC" to open the box to enter the discount code.
    Below is the billing screen.
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    SPC field at checkout

  8. How do I ship to an APO address?

    To ship to an APO address, please follow these instructions on the Shipping screen during checkout:

    • Choose United States as the Country
    • Enter APO, or FPO as the City
    • Choose Armed Forces Americas or the appropriate category as the State
    • Enter the proper Zip Code for your location



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