Frequently Asked Questions About Our Frames and Products

Your Diploma, Document, or Varsity Letter - view answers to the following questions:

1. What does "printed area size" mean?
2. And what is the difference between "printed area size" and "actual document size"?
3. How do I measure my document before ordering a diploma frame?
4. I am trying to frame a document, but the exact size is not available. What do you suggest?
5. Should I mail my diploma, document, or varsity letter to you to be framed?

Conserving Your Diploma - view answers to the following questions:

1. What is the difference between archival or museum mat board and standard mat board?
2. Are there any special considerations in hanging my diploma frame?
3. Why is the backing board so important?
4. How do I attach my diploma to the backing board?
5. Why should I frame my diploma?

Building Your Frame Online - view answers to the following questions:

1. Do you have the frame I would like to order in stock?
2. What materials do you use for your moulding?
3. Do you carry tassels, sashes or penants?
4. Can I change the moulding on a frame?
5. Can I change the mat colors on this frame?
6. If I use Design Your Frame, can you emboss the name of my school on the matting?
7. Which one is most preferable, 1 mat or 2 mats? Which one protects the document better?
8. Do you offer leather mats for your frames?
9. Do your frames include glass?
10. Do you only make frames for diplomas?

Troubleshooting for Online Customers - view answers to the following questions:

1. Why can't I see the detail images on your site, like the moulding close-ups or medallion close-ups?
2. How do I find my school or organization on your site?
3. What if I still can not find my school?
4. How do I purchase a frame if there isn't a place on the screen to "add to cart"?
5. Why does my online order not process with an international address?

Purchase and Ordering Questions - view answers to the following questions:

1. Why do you need the year of graduation when I order a diploma frame?
2. Can I purchase just a medallion?
3. Can I purchase just an embossed mat board?
4. How much does one of your frames cost?
5. Can I include a personal message with my order?
6. How do I get the gold or silver plates for the pen sets and desk boxes engraved?

Security Questions - view answers to the following question:

1. I am always hesitant to enter my credit card information online. Is there any other way to make a payment?

Shipping Times and Information - view answers to the following questions:

1. How quickly can I expect to receive my frame after ordering?
2. How will my order be shipped?
3. Do you offer international shipping? If so, how much does it cost?
4. If I want a frame shipped internationally, how soon can I get it?
5. Do you ship to P.O. boxes?

Return Policies and Order Errors - view answers to the following questions:

1. What happens if I make a mistake or change my mind after placing my order?
2. How long do I have to return my frame if I decide I don't want it?